Objectives
Get to know the concept of linking equipment to subscription contracts
Learn how equipment can influence the contract activation and the related change processes
Key Facts Device as a Service (DaaS)
Definition
Service Providers take a typical hardware device (such as a laptop, desktop, tablet,
printer or mobile phone), bundle it with a variety of services and software, and offer it to a customer for a monthly subscription fee. It gives customers one contract and just one provider to hold accountable.
Features Device as a Service (DaaS)
Linking of equipment to subscription contracts
Early Distribution
Distribution and Activation based on equipment activation
Billing Start Date based on equipment activation
Equipment ID as Technical Resource
Change Processes – Replace and Scale
Device as a Service: Equipment's in Subscription Items
Equipment ID's on Subscription Item
Customizing for Object List in Subscription Items
Equipment ID as Technical Resource
Device as a Service: Assign equipment and distribute Contract
Equipment IDs on inactive Subscription Contract
Early Distribution
Distribution and activation based on Equipment activation
Customizing ODI for equipment
There might also be business scenario when the equipment ID is not known upfront. The hardware device would be delivered to the customer and the activation of subscription contract would be dependent on the equipment delivery status. Example implementation has been provided considering this scenario where the physical device is a sales sub-item of the contract main item. The sales item is processed for delivery where the equipment ID, linked to the serial number of the sales product, is assigned in delivery document. On POST GOODS ISSUE of the delivery document the equipment status is updated to ECUS.
ODI schema EQUI has been delivered with the following steps which get updated based on certain events when delivery document is created and processed.
Billing Start Date based on Equipment activation
Billing Start Date based on Equipment Activation
E.g. Equipment IDs maintenance on Contract upon Delivery
E.g. Equipment activation trigger to start Contract Activation
Device as a Service: Change Processes
Change Processes – Replace Equipment
Change Processes – Scale Up/Down Equipment
Customizing Change Processes
SPRO: Service -> Transactions -> Settings for Subscription Transactions -> Contract Changes -> Settings for the Maintenance Framework (BTMF)
Enhancement BADI
Enhancement Spot:
ES_CRMS4_SOM_EQUI_INTEG
BAdI Definition:
CRMS4_SOM_BADI_EQUI_INTEG
Methods:
EQUI_STAT_ALLOWS_SUBR_CTR_ACTV: Does Equipment status allow for Subscr. Contract activation?
DETERM_SUBR_CTR_BILLING_START: Determine the Billing Start Date for the Subscr. Contract
DETERM_SUBR_ITEM_BY_SLS_ITEM: Determine the Subcr. item on which Equi is to be maintained
DETERM_TR_IDS_BY_EQUI_IDS: Determine Tech Res IDs based on Equipment Ids
Customizing:
SPRO: Service -> Transactions -> Integration -> Integration with Equipment -> BAdI: Integrate Equipment
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